Return Policy

 DUE TO COVID-19, WE ARE NOT ACCEPTING ANY REFUNDS.
THANK YOU FOR YOUR UNDERSTANDING. 

Return Policy

Chronic Haze does not offer any refunds on cannabis products.  Products that are in its original condition maybe subjected for a refund or exchange. Accessories are final sale unless defective upon arrival. If an exchange is provided, customers are subjected to a delivery fee (read more below).

Contact us if you are unsatisfied  or have any questions / concerns about your product. 

 

What does “original condition” mean?

The product must be in its original, sealed condition in which it was received by the customer. We will refuse the exchange/refund for any signs of tampering or opening of the product.


How long do I have to request for an exchange or refund?

We only allow up to 24 hours in regards to an exchange or potential refund.

 

Can I exchange my original condition item for something else?

Yes, if your product is in its original condition, you may simply pay the difference and delivery fee (Same-Day $10 or Next-Day $5) for the exchange.

 

How will I receive my refund or exchange?

If qualified, partial refunds are reimbursed in terms of chronic haze points. Your points does not expire and can be used anytime. Points cannot be combined with other coupons, sale items and or chronic combos – essentially only regular price items.

Exchanges are subjected to a delivery fee of Same-Day or Next-Day. Any defective product upon arrival will receive free delivery.

 

How fast can I receive my exchange or refund?

Point refunds will be instantaneous. Exchanges will be available for our next delivery time slot. If you’ve received a defective product during our 9PM-12AM time slot, leave us a message and we will get back to you next day.

 

 

You may contact us by email at support@chronichaze.ca or by phone at (437) 223-5767.

All questions will be answered during office hours:
Sunday – Saturday 11AM – 9PM ET.