High! How can we help?

Everything you need to know about Chronic Haze

Explore answers to your questions.

Top Questions

Do I have to Register?

Yes, our services are strictly for our members.

Registering is required for verifying your age, identity and where it should be delivered to. You must be 19+ years of age. 

After becoming a member, there will be no need to show your ID to receive your order since you’re already in our system.

If I place an order right now, when will I get it?
Local Orders:

Your order will be dispatched accordingly to our time slots which will vary depending on the time slot you’ve selected.

11:00AM – 2:00PM E.T
2:00PM – 5:00PM E.T
6:00PM – 9:00PM E.T
9:00PM – 12:00AM E.T

We will send you a text with an estimated 30 minute ETA window at the beginning of the time slot.

For example, you selected our 6PM – 9PM time slot. Your eta text will say “7:15 pm – 7:45 pm.”

We will arrive accordingly to the ETA text. Please be ready for our courier’s maximum wait time is 5 minutes.

You will also receive another text when your courier is on the way.

They will text or call you upon arrival.

Mail Orders:

All mail orders placed will be shipped ASAP after payment has been received. Payment received before 2:00PM E.T will be shipped within the same day. All payments sent and received after will be shipped the next following day.

Orders placed on the weekend will be shipped out on Monday. We will create the shipping label for tracking purposes but will drop it off to the post office on Monday. For reasons, why do not wish to have your package held at the post office over the weekend.

Do you deliver to ......?

As of right now, we only service Brampton, Mississauga and Etobicoke (not Toronto). 

We kindly ask all new members who are not within our serviced zones to meet at an address anywhere within the service zones. We currently have members from Oakville, Milton, Caledon, York, Woodbridge, Toronto and Scarborough that meets us within the delivery zones.

Alternatively, we can also ship your order via CanadaPost. Please note that there’s a flat rate of $15 for mail orders. All orders over $200 is legible for free shipping/delivery.

Do you only accept cash?

At the moment, we only accept cash upon delivery. For mail orders, we accept EMT payments.

  • Registration will be manually approved during business hours from 11:00AM – 9:00PM ET.

I’ve just registered, how come I am unable to sign in?

All new members must be manually approved by us. This process should not take more than up to 24 hours to complete.

If you find that you’re still having trouble logging in, please get in contact with us, we’re always here to help!

Do I have to submit a selfie and ID?

Yes, it is a standard procedure for most business on weedmaps that you send an ID with a selfie. This is for us to verify your age and the person receiving the package. Your info will not be shared.

Do I have to register?

Yes, our services are strictly for our members.

Registering is required for verifying your age and identity. You must be 19+ years of age.

Will my information be shared?

No, your information will not be shared. 

Can I use my health card as an ID?

Unfortunately health cards are not accepted as an government issue identification from us. We would require a driver license, passport and or photo card.

I placed an order, now what?

Your order will be dispatched accordingly to our time slots which will vary depending on the time slot you’ve selected.

11:00AM – 2:00PM E.T
2:00PM – 5:00PM E.T
6:00PM – 9:00PM E.T
9:00PM – 12:00AM E.T

We will send you a text with an estimated 30 minute ETA window at the beginning of the time slot.

For example, you selected our 6PM – 9PM time slot. Your eta text will say “7:15 pm – 7:45 pm.”

We will arrive accordingly to the ETA text. Please be ready for our courier’s maximum wait time is 5 minutes.

You will also receive another text when your courier is on the way.

They will text or call you upon arrival.

My order is incorrect, I've received the wrong/missing item.

We sincerely apologize for the inconvenience, please notify our team right away if your order was incorrect or missing an item.

We will correct your order and deliver it for the next  available time slot.

Do you take Email Money Transfer? (EMT)

Unfortunately, our only method of payment is cash upon delivery. Our courier will provide change if required.

Is there bulk discount?

Unfortunately, we do not offer bulk discount. However, we do offer our members 10% off on orders over $300.00. Additionally, you will also receive free delivery.

Can I cancel or change my order after I placed it?

Yes of course! Just text, call and or email us your invoice number and we’ll gladly cancel and or make any additional changes for you.

Can I use my coupon with my points?

Unfortunately, all points, coupons and on-going promotions cannot be combined.

First time here, is there a limit I can order?

Yes, there’s a limit to 1 or 2 ounces depending on the size of the order. Large orders for new customers will be required to provide a second piece of ID and delivery can only be made to the address specified on the ID.

Health card is not an acceptable form of ID.

  • Vehicle and vehicle windows transactions are prohibited.

Does the courier carry change?

Yes, your courier will provide you with change if necessary.

When can you deliver and what are the delivery fees?
  • Time slots for deliveries:
    • Morning: 11:00 AM – 2:00 PM
    • Afternoon:2:00 PM – 5:00 PM
    • Evening: 6:00 PM – 9:00 PM
    • Night: 9: 00 PM – 12:00 AM
  • Delivery fee
    • Same-Day Delivery : $10.00
    • Next-Day Delivery: $5.00
Can I request a specific time?

Yes, you may request a specific time range, but not an exact time. Our couriers optimize their routes to maximize efficiency.

You may request a time range on your special delivery notes if you wish. Here are some examples below:

Eg. “Please deliver between 11:00 AM – 12:00 PM.”

Eg. “Deliver anytime after 12:00 PM.”

You cannot request an exact time. Example below:

Eg. “Deliver for 11:00 AM.”

We cannot always guarantee your preferred delivery time, but will do our best to fulfill your request.

I missed my delivery. What now?

If you happen to miss your delivery, you can contact us to arrange for the next available time slot. 

I am now running late. How long will my courier wait for me?

In most cases, your courier will wait for only 10 minutes upon arrival. But if you get in contact with us prior; we will absolutely do our best to accommodate your request.

I don't like what I received, can I return?

Unfortunately all sales are final. We can exchange your product with another item given that the difference and delivery fee is paid and that the item is in it’s original condition.

Your exchange order will be delivered for our next available time slot.

Optionally, we can also credit your account with points equivalent to the amount spend.

You can learn more by reading our Refund Policy here

Can I exchange for something else?

Yes, you can exchange for another item as long as you pay the difference (if required) and the delivery fee. Item must be in it’s original condition.

  • Same-Day Delivery fee $10.00
  • Next-Day Delivery fee $5.00

Your exchange order will be delivered for our next available time slot.

Item arrived defective or broken. Can I get a new one?

Absolutely! If your product arrives defective or get’s defective. You may contact us and receive a replacement – free delivery. This would require us to exchange your old one for the new replacement. All defective  Alternatively, we can also refund your money in points.

Can I use my points/coupons on Chronic Combos?

Unfortunately you’re unable to combine points and coupons on any Chronic Combos. Points and coupons will not affect it.

However, it does not mean you’re unable to use your points.

Example: If you have 2 items in your cart, Chronic Combo & 1oz of cannabis, your points/coupon will only discount the cannabis – not the Chronic Combo.

Example 2: If you only have a Chronic Combo in your cart and you’ve applied your points, your points will not affect or discount the combo which would result in lost of points. Please contact us for points reimbursement if you’ve accidentially apply it to a Chronic Combo.

My points/coupon discount didn't apply to sale items?

Unfortunately you’re unable to combine points and coupons on any Chronic Combos or sale items. Only regular priced items. 

However, it does not mean you’re unable to use your points/coupon.

Example: If you have 2 items in your cart, Chronic Combo & 1oz of cannabis, your points/coupon will only discount the cannabis – not the Chronic Combo.

Example 2: If you only have a Chronic Combo in your cart and you’ve applied your points, your points will not affect or discount the combo which would result in lost of points. Please contact us for points reimbursement if you’ve accidentally apply it to a Chronic Combo.

Can I redeem my points and use my coupons?

Unfortunately points, coupons and on-going promotions cannot be combined.

 

Is there different ways to earn more points?

Yes, you can earn more points by reaching our milestones and referring a friend.

  • High 5 : For every 5 orders, earn 250 points ($5 value)!
  • 1k Get-A-Way : For every $1,000 spent, earn 1000 points ($20 value)!

These milestones are on-going and can be earned repeatedly.

Additionally, you can earn 500 points by referring a friend – 500 points for you and your friend ($10 value)!

Upon checkout, have them enter your name and email, and we’ll manually add the points to your account. Please keep in mind, this is only for your friend’s first time order.

My friend referred me but we both haven't received the points.

Give us to the end of the day to add the points to both of your accounts. However, if you still haven’t received the points. Let us know and we’ll have that done for you!

Does my point expire?

Your Chronic Haze points does not expire. Rest assured it’ll last forever.

What is your payment options?

We currently only accept cash upon arrival for local deliveries. Our courier will provide change if necessary.

Otherwise, we accept EMT (email money transfer) for all mail orders.

Can I EMT you for a local delivery?

Unfortunately, we can only accept cash for all local deliveries. 

Still have a question?

Please contact us for more information.

Get in touch